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This page explains how Right Spot uses the information collected from you. We believe in using data only for purposes that directly benefit your experience or are necessary for operating the service.

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Primary uses of your data

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Order fulfillment

Your market ID and order details are used to deliver Pokecoins to your Poketwo account. This is the core function of the service and requires:
  • Your market ID to send the Pokecoins
  • Order quantity to determine the correct amount
  • Payment confirmation to verify the transaction

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Account management

Your Discord information is used to:
  • Create and maintain your account
  • Display your profile in the dashboard
  • Associate orders with your account for history tracking

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Communication

Your email address is used to send:
  • Order confirmation emails
  • Delivery notification emails
  • Payment receipts
  • Support responses
  • Important account notifications
You can opt out of promotional emails while still receiving essential transactional communications.

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Payment processing

Order and payment information is shared with payment processors to:
  • Process your payments securely
  • Verify transaction completion
  • Handle refunds when necessary

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Secondary uses

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Service improvement

Aggregated, anonymized usage data helps us:
  • Identify and fix technical issues
  • Improve website performance
  • Understand which features are most useful
  • Plan future improvements
This analysis does not identify individual users.

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Security and fraud prevention

We use data to protect both you and the service:
  • Detecting unusual account activity
  • Preventing fraudulent transactions
  • Identifying and blocking malicious actors
  • Complying with legal requirements

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Customer support

When you contact support, we access your account and order information to:
  • Verify your identity
  • Understand your issue
  • Resolve problems efficiently
  • Track support history for follow-up

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Data retention

Account data: Retained as long as your account exists. If you request account deletion, your personal data is removed within 30 days. Order data: Retained for 7 years for legal and accounting purposes, even if your account is deleted. This includes transaction records but not personal identifiers after account deletion. Support communications: Retained for 2 years to provide context for future support requests.

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Your rights

You have the right to: Access your data: Request a copy of the personal data we hold about you. Correct your data: Update inaccurate information (most updates happen automatically through Discord). Delete your data: Request deletion of your account and associated personal data. Export your data: Receive your data in a portable format. Opt out of marketing: Unsubscribe from promotional communications at any time. To exercise these rights, contact support with your request.

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Data protection measures

Your data is protected through: Encryption: All data is encrypted in transit (HTTPS) and sensitive data is encrypted at rest. Access controls: Only authorized personnel can access customer data, and access is logged. Regular audits: We regularly review our data handling practices. Secure infrastructure: Data is stored on secure servers with appropriate physical and digital protections.

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Changes to data usage

If we make significant changes to how we use your data, we will notify you through:
  • Email notification
  • Dashboard announcement
  • Updated documentation
Minor clarifications or improvements may be made without notification but will always be reflected in this documentation.
Learn about payment security in Payment security.